Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yourekgadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
S***n –
Delivery from Russia two days. The build quality is excellent, not a single Burr, I even surprised. Came in a branded box, suitable for a gift. Came with a charge of 71%. Did a discharge from 100% via USB on a simple smart, up to a total attenuation of zero. Has issued 6 864 mAh. Then charge to 100% via micro USB, ate 418 mAh. Taking into account possible errors, I conclude that it corresponds to the declared characteristics. With a standard charge of 2 amps, back and forth, the bank is cold. Heating can be when charging quickly, I will check later. Weary. The only thing I would have turned the display upside down, but it’s a matter of taste. The protection of the display by the way is as if soldered into the lid, Monolith. Seller Thank you! I am happy!
R***r –
Many thanks very quickly came the order store very good advise.
V***n –
Well done, very Bistro in 3 days.
D***v –
Delivery time to Moscow 3 days. The quality is good, heavy, metal body. Energy to the smartphone gives and takes from the outlet.
J***y –
Powerbank came very fast in 1 day, fast charging works, price cool image $39… Recommend 🙂
S***r –
For your money, this is the best choice among the cans.
S***n –
Great Bank! Everything is exactly like in the description. Sent fast. In my village came in 10 days, courier to the door. The order is satisfied. Recommend.
M***v –
Everything is like in the description! Quickly delivered to the door! Packed fire, externally kaac in the picture, it is not clear as long as it charges, because immediately sat down, how to charge something I will write
M***n –
Excellent battery, delivered in a day to the Moscow region by courier. Chic looks and works. I recommend (before that I ordered similar from Kuula, so brought Without PD, they try to get rid of slow, got them back in the ass)
S***a –
Excellent thing, sent from the Russian Federation, sdek sucks. Seller good, recommend
W***o –
Polecam. Wysyłka w 3 dni
O***a –
It’s OK!
M***k –
It came quickly, took at the sdek Post, heavy, neatly made charging, shows Interest on the display how much is left, immediately as the inscription 2L turned on
F***f –
The product corresponds to the description of the rest after use
K***r –
4 days delivery in Moscow, everything corresponds, the capacity does not seem to me 10000, but less
K***v –
Банки хорошие. Покупал по купона и скидкам. Соответствуют заявленным объёмам. Доставка 3 дня.
S***v –
Approximately 6000 mAh. The assembly is neat, it came quickly. Calculations of the store, of course. Declared 10000 moms, and should be 10000 moms at the exit. Marketing move, like that. But in the description wrote how much capacity in reality.
G***s –
Everything works well even perfectly as in the store’s description I recommend everything quickly
P***o –
Delivered to the door, quickly, the box was washed a little, but there are no traces on the case, everything works
R***r –
все хорошо.
R***r –
Доставка быстрая курьером . Устройство пришло в отличном состоянии .Продавца рекомендую
A***a –
Отлично, спасибо.
M***l –
Доставка в Тульскую область за три с лишним недели курьером SDEK с отслеживанием. Товар мне очень понравился, отличный дизайн, ёмкость соответствует описанию. Цифровой индикатор практически точно отображает степень заряда аккумулятора. Товар к покупке рекомендую, продавцу спасибо.
A***n –
Отличная банка,все как и в описании.сама заряжается от 18Вт зарядника на 12 в 1,5 А. Отдаёт тоже быстро, 18Вт, как и заявлено.Полностью зарядила 2 раза Айфон ХР и ещё сколько то процентов в ней осталось. Доставка до нижнего Новгорода 3 дня до квартиры, брал за 850руб.
B***b –
Ładowarka przyszła w 2 dni. Bardzo fajna.
Customer –
Доставка быстрая, продавец отвечал на вопросы, все здорово, заряжает быстро. Продавца рекомендую.
M***v –
пока не использовал
R***v –
To Yekaterinburg delivery 5 days IML. Super! Charge 98% included cord, it does not support fast charging. Super rotbank design, super touch materials. Let’s see how it works. It’s all right. Seller all recommend!
A***v –
Stylish, metal, heavy, recommend unequivocally