Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yourekgadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer –
The plane arrived, the norms itself, but here the tail when transporting was blurred, it is made of some soft foam, I.E. It is difficult to break, but it is visible in the box was long in one position locked well and twisted. Straightened as he could, but it’s still cryvato. On the plane: He is a writer fast, I.E. If you want to fly in the country 10 hundred, then the figure, will not have time to react, as it will already be through a couple of sites 🙂 before that was the type of sesna, here it flies not very quickly and easier to manage. It’s okay to listen, too, but you have to fly in the field.
N***r –
nice product mames fun
A***z –
A beautiful and well-detailed aircraft, it is lacking to try but it looks very good
A***k –
Communication of the store super but unfortunately an error of the post or problem with the covid-19, I did not receive my plane. The seller fully refunded me very nicely. I’ll recommend another one. Very serious seller
A***n –
I haven’t tried it yet but it looks quality, all very reinforced. The box came in badly damaged.
S***r –
Product never received, but got a refund.
D***y –
Быстрая доставка из России в СПб. Упакован в заводскую коробку, пенопласт. Отличный самолёт.
U***m –
excellent little plane. great fun to fly.
Q***e –
так себе качество и сломанный хвост
B***e –
finally I received a product that was exactly what I wanted it took a while to get here but it flies like a dream
N***v –
Extremely fast shipping to Moscow: the product was delivered the next day right to the door. Thank you.
R***w –
fantastic quality, son loves it
T***r –
All the best. Anytime.
A***a –
All 100, 2 weeks to arrive
R***r –
The goods in the ordered complementation. The quality is good. It works. The box came mint, but the goods did not hurt. Happy with the order.
D***z –
The box having no protection came to me with a hit q has a little damaged the article, due to these quarantine moments I haven’t been able to prove it so I don’t know if it will have any faults or not it will fly as it should.
S***s –
Great powerful aircraft but when flying it for the first time our teenage son lost control of it after take off and it took off higher and higher and disappeared into the clouds and we could not bring it back short n bitter sweet experience
Customer –
everything was good.
Customer –
The plane is well packed, the parcel went almost 2 months, A great option for Beginners… Stabilization in the wind helps a lot about working on all 100… The plane is quite strong, but it’s better to strengthen the nose with an electrical tape
R***r –
Delivery in Mo in three days, a cool toy for beginners aviators, the gyro keeps the horizon.
T***g –
Package arrived with some damage. But this is not store fault. One small dent on elevator. First flight will be tomorrow propably! I can truly recomend this shop.
A***o –
Excellent rc plane, especially for beginners. Useful axing gyro. Plane flies smooth and predictable. May be used by kids. Also easy to land with throttle cut off. Rc model gives a lot of fun, highly recommended rc plane. Seller is recommended also. Delivery was very fast from RU store. I recommend to buy two planes to have fun with friends or kids!
J***e –
Great little plane at a great price. Perfect for teaching my 8 year old. Easy to launch and land – don’t use the wheels as it flips easily when landing. Just land softly on the grass!
C***v –
The plane to St. Petersburg was brought in 4 days. All in the kit and without damage. Not yet flew, but pre-checked-everything works as expected. Instructions in the box was not, but it is available here in electronic form in the description of the model, yes and there is a detailed review on yutuba at Russian.
Customer –
Nice plane to fly, has good movement on the flight. The plane is very good quality tough and very nice. 5 stars to the store.
J***N –
Reception in only 15 days. The package arrived in very good condition. The plane is very well finished. I will try it in flight next weekend.
D***n –
Aeroplane.
Customer –
Great product! Everything is respected.
L***n –
The package reached in 35 days. The box is in holes and dents, but the contents are all! Batteries put in 400ma/h. The real capacity is even slightly more: 438 and 465 respectively. The first flights showed the fragility of the aircraft design, with an unsuccessful landing in the treadmill with 3-5 meters, the motor compartment flew into parts, the screw safely jumped into the grass, And the screw holder is broken, good that the parcel was spare. The plane after breakage is glued and completely ready to fly. Just run scary-fear of crash!
M***m –
Came in 3week, flys well just product says, but parts are not available
Customer –
Очень быстрая доставка. Продавец общительный. Самолет выглядит отлично! Пока не запускал, проверил пульт и сервы, все работает, мотор так же работает.
S***s –
It flies very well, and with the beginer mode anyone can fly it, even my 5 yo kid. In not-assisted mode it can turn quick and sharp. I think I will buy another.
S***U –
спасибо, всё работает, только при пересылке слегка помялся хвост
V***v –
Not yet delivered due to quarantine. please confirm new delivery schedule
K***v –
Модель классная, за свои деньги топ! Правда у меня не особо получилось долго полетать, самолёт врезался в линию электропередач и отлетел пропеллер, искали полчаса – не нашли. Лучше заказать парочку дополнительных. Жаль нельзя приложить видео.
W***k –
The package got stuck at the post office in China. The store immediately informed me when the package returned to him and helped me with the dispute in order to recover the money. I recommend this seller, especially since he helped me a lot and we quickly solved the problem with the package.
K***r –
Battery the month included come on too make you satisfied.
R***k –
Best airplane flying model!Yesterday tested, Thank You!
Customer –
Fly very well even with some wind. The gyroscope does his job well. Great shopping. I’m very satisfied. It’s fun and good for experts and also for newbies
J***y –
Plane arrive! Stay more than try
Customer –
Waiting to prove it
M***y –
Все прекрасно в этом самолете, и комплектация, и его характеристики. Летая на RC вертолете и квадриках, я думал, обучение пройдет по упрощенной схеме. Но не тут то было ) Но он летает, все ок.
M***t –
Super machine! Great power, control and for amateur brilliant RC plane!
Customer –
For the price, this little RC plane fly’s fantastic. I had no issues with it of the radio. I recommend this highly, but not for a beginner.
F***r –
beautiful aircraft! the box was a little bit damaged dring transport, but the plane was well protected. Easy to fly!
N***c –
He is tough looks good thank u so much in there for✌
F***l –
super
B***k –
Rewelacja, very fast delivery, all comply with the description. Super store. Strongly recommended!
L***n –
Box was little bit wrinkled on transport, but plane and controller are ok. Everything is working but test flight is tomorrow. Seller is good and transport was accetable in this corona time. Thank you.
L***l –
A big delay sending, probably because the pandemia but came around. Still need test.
S***l –
Super Company