Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yourekgadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***v –
Contrary to my doubts, this wire can become the most favorite. Made very kindly and in a good sturdy sheath. The magnet holds tight enough, but will not allow to break the connector. Connects without looking, just picking up the phone. Thanks to the backlight it is easy to find at night. And having several nozzles you can connect devices with different connectors to one wire.
V***T –
Conforms to the description! The most important thing is charging!!!
R***r –
Thank the store has come weeks for three all as in the description in integrity and safety I recommend!
R***r –
Hello to everyone! Normal wire, but not for my htc628dual Sim, shows slow charging, asks to install the native wire and Z/s. On duty communication, but fast shipment, such work they have, with respect, Vladimir.
H***e –
At the top super quality thank you for this gift I advice this store delivery 2 weeks
I***a –
Very pretty exact
Y***o –
Very quickly. Matching Description. Cable is soft. The contact is small, often leaves contact because of the small magnet.
R***v –
Before St. Petersburg there were 59 days ago this was not ….. for the quality of goods for example uslion is better
A***v –
Thank you. If you want to save on purchases in Ali Express 10% of the amount, you will use the link https://megabonus.Com/?u=218836 (COM) with small letter Everything is very simple and most importantly money is returned back. All desired purchases. Thanks. If you want to save on purchases in Ali Express 10% of the amount, then use the link https://megabonus.Com/?u=218836 (COM) with a small letter Everything is very simple and most importantly, money is returned back. All the desired purchases.
S***. –
Seller advise) the goods are good, glow in fact not checked, because. The wrong nozzle took the magnet Strong came +-3 weeks before the Altai edge. Came as stated in the order, 2 cables. Tracked by the Russian Post) when the Android nozzles will come, add)
B***b –
Hello, received this morning, before the indicated date that was April. A good products barely arrived already tested. I like it very much, it loads well. I recommend it. Charger compatible with sumsung
J***s –
Very good product, perfectly functional, I am delighted
S***v –
Everything works, the magnet is strong. Also the connector is highlighted by soft pleasant light
M***a –
Delivery to Kaliningrad less than a month, track tracked. The quality is good, no smell. Everything works. Recommend it.
A***o –
Despite the pandemic it arrived very quickly. It was just what I expected. Thank you
K***t –
The first time pulled out in halava I’m glad, pulled out 1 m cord with a micro magnetic connector, I asked the store to send 2 m he agreed for which thank him and sent on the same day. The product received quickly, the quality of the braided cord hit, the magnetic gap enters the phone tightly does not hang, the magnet sticks very well. Seller great, recommend!
L***y –
i have no idea if they will work for me but they do look good !
E***h –
Thank the store for the fast shipment. The goods came safe, went a little more than a month. Magnet holds tight, but fast charging on Xiaomi Reminder Note 8 Pro and 8t does not support, instead of stated 3A slightly more than 2. Who does not need fast charging will suit
I***n –
The store sent only the connector (without a cable), so check fully there is no possibility. Delivery to Ryazan 28 days. Packed in a bag with puppy. The appearance looks very neat.
G***g –
Great product the magnet that holds the pin connection and powerful and cable and excellent quality highly recommended for purchase