Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of yourekgadgets.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
E***a –
The goods received 3 days after payment. How will work until I know, since I came discharged
R***r –
Came to Norilsk in a week. The product is satisfied for this money is quite an excellent clock. Everything works.
G***s –
Only received quality don’t know
J***j –
We went to Belarus in the Brest Region of 3,5 months. On charging stood a day with breaks and turned on. The phone is not connected yet. Later I will add a review.
E***y –
Cool!
J***d –
Good smart watch, pulse, pressure, stopwatch, call notification and Watsap. Battery for 4 days discharged to 50%
J***a –
The article arrived in 17 days. Everything works right now. You will add additional comments after some days of use. Thanks to the store
N***k –
Watch with full application. Light and works well. He arrived in 20 days. Perfect
S***y –
I loved the smartwatch. Everything is good. The Watch arrived quickly and in one piece and everything works. Very satisfied
E***y –
I like watch. The quality is good. There is a home button. You can change to other menu by touching home button. I am happy with my purchase.
M***v –
It is very nice. Very fast shipping. Arrived 15 days after the order. As all specifications are stated in the descriptions. Pretty good product by price.the stores helps to track and ready to help in any problems highly recommended
D***o –
quickly and delivered before estimated time in US. As expected the package was bit distorted but product inside it was perfect. Syncing and updating the watch took 5-10 mins and everything started working perfectly. ….still need to check it’s accuracy and battery in coming days…will leave Additional Feedback in few days….
N***e –
Delivery to Ukraine three weeks, packed well, in a set of two bracelets. The watch works, sync with the iPhone 8 Plus.
S***y –
I came in very quickly. The quality is quite decent, fully functional, the metal strap can be adjusted without even special tools. Took the package as A gift for A colleague, and he is happy as A little boy with A shiny toy! Recommend to store to work with!
M***o –
I ordered two devices, both received today before the promised dates, store service, communication, sale everything, dinner. I totally recommend this guy. Thank you salesman.
N***o –
Very satisfied with the order! The clock is beautiful. I read a lot of reviews that the watch does not accurately measure the pulse and pressure, but it is not! Compared to the tonometer, everything is for sure. The order was received in two weeks in the Samara region, it is very fast! Measures pulse, steps pressure is excellent. I recommend the store and the store)
G***v –
I receive the product today in my residence, the product has surpassed all my expectations, the product it is so great, it is very beautiful
V***v –
Get it without thinking. I got it for two weeks. Very beautiful and very elegant. It is small in size but looks very nice. Definitely worth the money you give.
P***h –
The battery came in 100% and lasted 4 days with all alarms and features turned on. So far this is working perfectly, the application installed in the cell phone and in english very easy to understand.
A***R –
The watch came in a small box , the quality of the watch is very good and looks great, will provide additional feedback in the future. great store thank you
S***a –
I received a watch! delivery is fast! while everything works!
O***o –
Everything works fine
G***h –
The goods did not receive but the money was returned